Shipping policy

This policy explains how we deliver orders placed on berberine.ie. It forms part of our terms of sale.

Who you are buying from
Berberine.ie is a trading name of Zuva Media Limited, registered in Ireland under company number 675673. Registered office: 49 Seagreen Park, Greystones, Co Wicklow, A63 F5A2, Ireland. You can reach us at hello@berberine.ie.

Where we deliver
We deliver across Ireland and to a range of international destinations. The delivery options available to you, along with their cost and estimated timeframe, are shown at checkout once you enter your address.

Delivery cost
Delivery is free on orders over €50. For orders under that amount, the delivery charge is calculated at checkout based on your address and the option you choose. The full cost, including delivery, is shown before you confirm payment. There are no additional charges added afterwards.

Dispatch and delivery times
Orders are dispatched within [CONFIRM: e.g. 1 to 2] working days of being placed. Orders placed at weekends or on public holidays are dispatched on the next working day.

Estimated delivery times once dispatched:

Ireland: 5 working days

These are estimates rather than guarantees. Delivery times can be affected by carrier delays, public holidays and periods of high demand.

Tracking your order
You will receive a confirmation email when your order is placed, and a further email containing tracking information once it has been dispatched. You can follow its progress using the link in that email or through our order tracking page.

If something goes wrong
If your order has not arrived within a reasonable period after the estimated delivery date, or if it arrives damaged, email hello@berberine.ie with your order number and we will look into it.

Please check your parcel on arrival. If an item is damaged in transit, tell us as soon as you reasonably can and keep the packaging, as this helps us resolve the matter with the carrier.

Incorrect addresses and failed deliveries
Please make sure your delivery address is correct and complete before completing checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we will contact you to arrange redelivery. A further delivery charge may apply.

Customs and import charges
Orders delivered outside the European Union may be subject to customs duties, import taxes or handling fees charged by the destination country. These charges are not included in the price you pay us and are the responsibility of the recipient.

Returns
Delivery is separate from returns. For information on returning an order, including your right to cancel, please see our refund policy.

Questions
If you have a question about delivery that is not answered here, email hello@berberine.ie and a person will reply.